Privacy Policy

Last updated: April 2026

1. Introduction

Twende Technologies Ltd ("Twende", "we", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our mobile applications (Twende Rider and Twende Driver) and website (twende.co.tz).

2. Information We Collect

We collect the following types of information:

Account Information: Name, phone number, email address, and profile photo when you create an account.
Location Data: Real-time GPS location during rides for routing, matching, and safety purposes.
Payment Information: Mobile money account details and transaction history for processing payments.
Device Information: Device type, operating system, app version, and unique device identifiers.
Usage Data: Ride history, search queries, app interactions, and preferences.

3. How We Use Your Information

We use your information to:

Provide and improve our ride-hailing and delivery services
Match riders with drivers and calculate fares
Process payments via mobile money (M-Pesa, Tigo Pesa, Airtel Money)
Ensure safety through driver verification and trip tracking
Send important service updates and notifications
Comply with LATRA regulations and Tanzanian law

4. Data Sharing

We share your information only when necessary:

Between Riders and Drivers: Limited information (name, photo, location) to facilitate rides.
Payment Providers: Mobile money operators to process transactions.
Regulatory Bodies: LATRA and law enforcement when required by law.
Service Providers: Trusted partners who help us operate our platform, under strict confidentiality agreements.

5. Data Security

We implement industry-standard security measures including encryption, secure servers, and access controls to protect your personal data. We regularly review and update our security practices.

6. Your Rights

You have the right to:

Access your personal data stored by Twende
Request correction of inaccurate information
Request deletion of your account and associated data
Opt out of marketing communications

7. Data Retention

We retain your personal data for as long as your account is active and for a reasonable period thereafter as required by Tanzanian regulations. Ride history and payment records are retained for a minimum of 5 years for regulatory compliance.

8. Children's Privacy

Twende services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes through the app or by email.

10. Contact Us

If you have questions about this Privacy Policy, contact us at:

Twende Technologies Ltd
Kijitonyama, COSTECH Building, 3rd Floor
P.O. Box 4302, Dar es Salaam, Tanzania
Email: [email protected]
Phone: +255 655 181 360